ELMS IN WALTHAM FOREST

Forest Community Counselling Service

This is an established service which has been in operation for the needs of our community since 1990. It offers a free service of up to 8 meetings.

There are many reasons why people think about meeting with a counsellor and as many questions about what it involves

We hope that this page will answer some of the questions which you might have. If you would value a discussion about counselling please email us at the address provided and we will make an arrangement to talk to you in person. You may like to download a copy of our service details from here.

If you are comfortable with the idea of meeting with a counsellor then you might like to use the referral link and send your details to us online so we can arrange for you to meet with a counsellor

Alternatively you are welcone to provide these details by email,in writing, or simply leaving a voicemail with your contact details using the telephone number on this page

Ever Thought of Talking to a Counsellor and Want to Know What to Expect?

Some Questions & Answers on the ELMS in Waltham Forest Community Counselling Service.

WHAT IS COUNSELLING?

It is the opportunity to share your difficulties with a counsellor and to look at and work towards resolving your problem situation.

IS COUNSELLING FOR ME?

Many people experience difficulties in everyday life, in relationships, at home or at work. Sometimes these can get on top of you and no matter how hard you try, you seem unable to resolve them. They interfere with your life and make you unhappy. It is at this point that it may be helpful to see a counsellor.

WHAT WILL THE COUNSELLOR THINK OF ME?

Counsellors are trained to listen to you, accept and understand your feelings. They will not judge you or be critical of whatever you tell them.

IS IT CONFIDENTIAL?

Counselling sessions are confidential. In your first session your counsellor will go through ELMS in Waltham Forest's policy on confidentiality and tell you about any exceptions to the policy.

WHAT HAPPENS AT COUNSELLING SESSIONS?

During counselling you can talk about whatever it is that is troubling you and the thoughts and feelings causing you worry. You can then explore, with your counsellor, the changes that you could make which would work for you.

WILL THE COUNSELLOR TELL ME WHAT TO DO?

Counsellors aim to see your difficulties as you see them and not impose any advice or treatment. In this way you make your own choices and decide what you can do to resolve your difficulties.

WHAT DO I DO TO GET A COUNSELLING APPOINTMENT?

You may either phone or call in at ELMS's offices in Leyton. You will then be offered your first counselling session as soon as a Counsellor becomes available.

HOW LONG ARE SESSIONS AND HOW MANY WILL I NEED?

The Community Counselling Service offers one hour sessions once a week. Usually you will meet for 8 sessions after which your needs will be reviewed.

DO YOU SEE EVERYONE WHO NEEDS COUNSELLING?

We see all those who contact us. However, after the first session we may feel that it would be more appropriate to refer someone to another organisation that is better equipped to deal with certain problems.

WHAT HAPPENS IF I MISS AN APPOINTMENT?

If you are unable to keep an appointment, please give us at least 24 hours notice during office hours. You do not have to give any reason.

DO YOU HAVE BLACK/ASIAN COUNSELLORS?

Yes we do. Please ask if you wish to have a Black or Asian counsellor. The same applies if you wish to see a man, a woman, a lesbian woman or a gay man.

HOW MUCH DOES IT COST?

The Community Counselling Service is free.

WHERE DOES COUNSELLING TAKE PLACE?

Counselling takes place in counselling rooms in a private and comfortable environment.

WHAT HOURS ARE YOU OPEN?

The Community Counselling Service operates between 10:15 am and 9:15 pm from Monday to Friday and between 10:15 and 15:15 pm on Saturdays.

WHAT HAPPENS IF I WANT TO MAKE A COMPLAINT?

We believe that everyone has the right to be treated with courtesy and respect. We encourage people to come forward and complain in order that we can make sure we provide the service that people want. Please ring and talk to our Complaints Officer if you need to.

COMMUNITY COUNSELLING SERVICE

388-392 High Road. Leyton,
London, E10 6QE
Phone: 020 3598 8021
Email:counselling@elms-in-wf.org.uk

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